Customers with an ADA-related complaint will receive a complaint confirmation/tracking reference number, usually within the same day but no later than five (5) business days from the day Metro receives the complaint. To file a service complaint, customers may contact Metro using any of several different methods:Īll submittal methods will result in the Customer Relations department receiving the complaint information and entering it into the customer comment data base, which documents every complaint received and all related follow-up activities. (Note: Customers who wish to file a Civil Rights complaint are required to file a separate complaint using the Metro Civil Rights Complaint Form and submit to Customer Relations.) Customer input helps us identify areas needing improvement, and commendations are always appreciated.Īll customer complaints are carefully reviewed, and those submitted by customers who experience accessibility or ADA-related problems are additionally reviewed for adherence to Metro policies by ADA Compliance staff in the Civil Rights Programs Compliance Department. Metro welcomes comments and complaints from customers on their experiences using Metro buses and trains. Southern California’s long-distance commuter rail systemġ.800.698.4TDD for speech and hearing-impaired Use the California Relay Service 711 + the number you need Riders with hearing or speech impairments Metro’s hotline (24/7 confidential sexual harassment counseling) Rosa Parks Customer Center Willowbrook/Rosa Parks Station Martin Luther King Blvd., Ste 189 L A, CA 90008 Union Station/Gateway Transit Customer Center – East Portalģ650 W. To report a lost item visit our Lost & Found

Monday – Friday, 5am – 9pm, Sat/Sun – 6am – Customer ServiceĪvailable on the App Store and Google Play Share a recent outstanding experience you had with one of our Metro Employees.

Metro bus tracking